Delivery Policy

What is this document

This delivery policy, together with the terms of use, describes SIA STORIES’s policies and procedures towards delivery of Products purchased on the Site. SIA STORIES shall make all commercially reasonable endeavours to ensure that the Products are delivered to Users in a timely fashion.

Users are required to peruse and understand the terms of this Delivery Policy. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy and may forthwith leave and stop using the Site. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

Terms of delivery

Logistics and delivery partners

SIA STORIES partners with third party logistic service providers in order to effectuate Product delivery to Users (“Logistic Partners”). Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner by SIA STORIES. The User will also be provided with an approximate days of delivery of the purchased Product on the order confirmation page. SIA STORIES may also effectuate Product delivery to Users on its own without engaging Logistic Partners.

Serviceable locations

While SIA STORIES aims to provide its services through the Site and ensure the delivery of its Products all across India and abroad, currently, SIA STORIES has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Products on the Site, Users are required to enter their pin-code details to verify if deliveries can be carried out in their areas. If the area where the User wishes that the purchased Products be delivered is not within SIA STORIES’s recognised delivery network, SIA STORIES will not be able to process the order further.

Shipping address requirements

Prior to making payments on the Site for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information shall not hold SIA STORIES liable at any point in time.

Delivery attempts and failed deliveries

A maximum of 3 (three) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 3 (three) attempts, SIA STORIES reserves the right to cancel the order pertaining to the purchased Products at its sole discretion.

Delays in delivery

While SIA STORIES shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of:

i. logistical issues beyond SIA STORIES’s control;

ii. unsuitable weather conditions;

iii. political disruptions, strikes, employee-lockouts, etc.;

iv. acts of god such as floods, earthquakes, etc.; and

v. Other unforeseen circumstances.

In such events of delay, SIA STORIES shall make reasonable attempt at proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. SIA STORIES disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Site. Further, SIA STORIES shall be under no obligation to compensate the User for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.

Conduct of delivery personnel

SIA STORIES, as an internal process, undertakes multiple diligences to ensure that their delivery executives and the individuals employed by their Logistic Partners are individuals with the highest regard for ethics and integrity. However, it is not possible for SIA STORIES to ensure that its own delivery executives or employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by SIA STORIES delivery executives or by the employees of the Logistic Partners is beyond SIA STORIES control and any issue arising between a User and SIA STORIES delivery executive or an employee of the Logistic Provider will have to be resolved by the User, independently.

Order tracking and status updates

Upon the successful placing of an order on the Site and after SIA STORIES has successfully handed over the purchased Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Site or the website and/or the mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated time of its delivery. SIA STORIES shall make reasonable attempts in ensuring that the tracking status of the purchased Products is updated in a timely manner. However, SIA STORIES does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond SIA STORIES control.

Grievance officer

Any grievances relating to the Delivery Policy may be directed by you to the grievance officer of SIA STORIES, whose contact details are provided below.